Who we are
Robral Technologies Pvt. Ltd. (“Robral”, “we”, “us”) is a software engineering company based in Dehradun, India. We are the data controller (in Indian law, the Data Fiduciary) for personal data collected through robraltechnologies.com and its sub-pages (the “Site”).
You can reach us about anything in this policy at info@robraltechnologies.com.
What this policy covers
This policy applies to people who visit the Site, contact us through it or by email, ask about a proof of concept or review, or send us a job application.
It does not cover the data we handle when we build or run software for a client. That data is processed under our agreement with the client, and the client’s own privacy notice applies. If you are a client’s customer or employee and have a question about that data, please ask the client first.
Information we collect
We collect only what we need. Most of it is what you choose to send us.
| What | Details | How we get it |
|---|---|---|
| Enquiry details | Full name, work email, company (optional), area of interest, type of request, and the message you write. | You enter them in the Contact form. |
| Form record | The date and time of your enquiry, your tick confirming we may contact you, and the page you came from (for example, which capability page you clicked from). | Recorded when you submit the form. |
| Correspondence | The emails you send us and our replies. | When you email us. |
| Job applications | The contact details, CV and work history you send. | When you email us about a role. |
| Technical data | IP address, browser and device type, pages requested, date and time, and the page that referred you. | Automatically, in standard server logs kept by our hosting provider for security and troubleshooting. |
| Browser preferences | Your cookie choice, light or dark theme and language. | Saved in your own browser (see section 5). |
We do not ask for sensitive personal data such as health information, financial account numbers or government ID numbers. Please do not include them in your messages.
How we use it, and our legal basis
We use personal data only for the purposes below. For visitors in the European Economic Area (EEA) and the United Kingdom, the right-hand column gives the legal basis under the GDPR and UK GDPR.
| Purpose | Legal basis |
|---|---|
| Reply to your enquiry and arrange next steps, such as a proof of concept, architecture review or security review. | Your consent, given when you submit the form; and steps taken at your request before a contract. |
| Keep a record of the enquiry and follow up on it. | Our legitimate interest in running a business-to-business services company. |
| Run, secure and fix the Site, and prevent spam and abuse. | Our legitimate interest in keeping the Site safe and working. |
| Remember your cookie, theme and language choices. | Strictly necessary for your cookie choice; your request for the other preferences. |
| Understand how the Site is used and improve it. | Your consent only. We do not use analytics at present (see section 5). |
| Assess a job application you send us. | Steps taken at your request; your consent. |
| Meet legal obligations and establish or defend legal claims. | Legal obligation; our legitimate interest. |
Under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), we process your data on the basis of the consent you give when you submit the form, and for the “legitimate uses” the Act recognises, such as complying with the law.
We do not make decisions about you by automated means that have legal or similarly significant effects, and we do not build marketing profiles. We do not send newsletters through the Site at present. If we start, we will ask for your separate consent first.
International transfers
Robral is based in India. Our service providers may store or process data in India, the United States, the European Union or other countries where they operate. Indian law allows transfers of personal data outside India except to countries the Government of India restricts by notification.
When we transfer personal data of people in the EEA or the United Kingdom to a country without an adequacy decision, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or the UK equivalent.
How long we keep it
We keep personal data only as long as we need it for the purpose it was collected, and as the law requires.
| Data | How long |
|---|---|
| Enquiries that do not lead to a project | Up to 24 months after our last contact, then deleted or anonymised. |
| Enquiries that lead to an engagement | For the life of the engagement, then for as long as the law requires us to keep business, contract and tax records. |
| Job applications | Up to 12 months, unless you ask us to remove them sooner or we hire you. |
| Server logs | A limited period set by our hosting provider, typically no more than 90 days. |
| Browser preferences | On your own device until you clear them. |
You can ask us to delete your data sooner (see section 10).
How we protect it
We use technical and organisational measures that fit the risk, including:
- Encryption in transit (HTTPS), and encryption at rest by our cloud provider.
- Access limited to the people who need the data to do their work.
- A form that can submit an enquiry but cannot read, change or delete anyone else’s.
- Spam and abuse protection on the Contact form.
No system is completely secure. If a personal data breach affects you, we will tell you and the relevant authorities as the law requires, including the Data Protection Board of India and, for people in the EEA and the United Kingdom, the supervisory authority within 72 hours where required.
Your rights
Whatever country you are in, you can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct data that is wrong or incomplete;
- delete your data;
- stop using your data, or stop relying on your consent (withdrawing consent is as easy as giving it; see section 5 for cookies).
If you are in India
Under the DPDP Act you have the right to obtain a summary of your personal data and how it is processed, to ask for correction and erasure, to have your grievance addressed, and to nominate another person to exercise your rights if you die or become unable to.
If you are in the EEA or the United Kingdom
Under the GDPR and UK GDPR you also have the right to restrict our processing, to receive your data in a portable format, to object to processing based on our legitimate interests, and not to be subject to decisions based solely on automated processing. You can complain to your local supervisory authority, for example the Information Commissioner’s Office in the United Kingdom.
If you are in California
Under the CCPA as amended by the CPRA you can ask what personal information we collect, use and disclose, and ask us to delete or correct it. Over the last 12 months we have collected identifiers, professional information and internet activity data through the Site. We do not sell personal information or share it for cross-context behavioural advertising, so there is nothing to opt out of. We will not treat you differently for using your rights. An authorised agent may make a request for you.
How to use your rights
Email info@robraltechnologies.com with your request. We may ask you to confirm who you are before we act. We will reply within 30 days, or tell you why we need longer where the law allows, and we do not charge a fee unless a request is clearly unfounded or excessive.
Children
The Site is for businesses and is not aimed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, email info@robraltechnologies.com and we will delete it.
Links to other sites
The Site links to other websites, including our profiles on LinkedIn, Instagram and X, and our Clutch profile. We do not control those sites and are not responsible for how they handle personal data. Please read their privacy policies.
Changes to this policy
We update this policy when our practices or the law change, for example if we add analytics or a newsletter. The “Last updated” date and version at the top of this page show the latest change. If a change is material, we will say so clearly on the Site before it takes effect. Earlier versions are available on request.
Contact and grievances
Robral Technologies Pvt. Ltd.
Dehradun, India
Privacy requests and questions: info@robraltechnologies.com
Project enquiries: growth@robraltechnologies.com
Grievance Officer. If you have a complaint about how we handle your personal data, write to our Grievance Officer at info@robraltechnologies.com with the subject “Grievance”. We acknowledge complaints within 3 business days and aim to resolve them within 30 days.
If you are not satisfied with our response, you can complain to the Data Protection Board of India after you have used our grievance process, or to the data protection authority in your country.